Returns

General Guidelines:

 

Trufacial and all items sold through the Trufacial website (the “Products”) can be returned or exchanged within 90 days of the purchase date. If 90 days have passed since your purchase, your order falls outside the return policy period, and you will no longer be eligible for a return or refund. It is important to contact us as soon as possible to arrange and schedule the return of your product within this timeframe. All Products must be postmarked within 90 days from the date of purchase to be eligible. Trufacial reserves the right to reject any return that does not follow the guidelines of this Return Policy. Products that have been purchased outside of the Trufacial website or Trufacial approved reseller may not be eligible for returns.

 

Steps to Return the Products:

  • Contact Trufacial at customerservice@trufacial.com.
  • Please have your Order Number available before contacting Trufacial.  Your Order Number can be found on the confirmation email you receive after placing your order.  
  • All returns must be approved in advance by Trufacial in writing.  
  • If your return is approved, Trufacial will send you a prepaid return shipping label.  Use of your own shipping label may be rejected by Trufacial.
  • All the original Trufacial items including the instructions and packaging are included in your return.  
  • Make sure that your item is postmarked within 90 days from the purchase date.

 

Terms & Conditions of Returns

 

Packs must be returned in their entirety. Partial returns of bundled items will not be accepted. Shipping charges paid at the time of purchase will not be credited with the return. 

Return of any Product purchased from a third party will only be allowed at the sole discretion of Trufacial. 

 

Qualifying Refund Type

 

While most products and equipment qualify for a return or exchange within 90 days, the refund type will be determined by the original form of payment.  Payments made with

Debit or Credit Cards will receive the refund back to the original form of payment excluding shipping charges.  Refunds cannot be applied to a new card or banking account.  If we are unable to provide a refund to the original form of payment, you may be eligible for store credit. 

Refunds will typically be credited within 5 business days for orders within the United States. 

 

Damaged Items

 

We apologize that your order was damaged upon delivery. We can assure you, all orders are shipped in new condition and securely packaged but we realize things may happen during the shipping process. To help you with a return of the damaged items, we require detailed photos of the packaging your product was received in, along with any damaged bottles and products.  This could include dents, cracks or other potential problems.  Make sure all labels and caps are visible in your photos. Do not discard the damaged products or boxing. To qualify for a resolution, all orders must be returned to TruFacial in the condition the package was received. Tampering with the product can affect your return, refund, or replacement.

 

Stolen Items:

 

If your courier tracking number status shows as “delivered,” the package has been physically scanned and left on the doorstep, place of business, or with a resident of the address.  Make sure you keep your tracking number available to assist you in retrieving your package in a timely manner.  If you are unable to locate your package, we may need to assume your package was stolen from your location and therefore is not the responsibility of Trufacial to replace or refund this order. If your package has been taken, immediately file a claim with the courier.  Assistance by Trufacial in trying to locate your stolen package does not mean Trufacial is liable.    

 

Missing Order Items:

 

We apologize if an item is missing from your order. Please contact us customerservice@trufacial.com so we can make sure you receive your complete order. It is important to include images of the items you have received.  Take photos of the items included in your package with labels and items visible. Your request may be declined for insufficient information. 

Collapsible content

What is a Trufacial Device?

Trufacial is a state-of-the-art handheld skincare device designed to enhance the effectiveness of your skincare routine. It's an innovative, convenient home-based solution that brings professional quality facial results right to your fingertips.

How does Trufacial work?

This patented device works in synergy with our Trufacial serums via a 3 step process: microdermabrasion, stimulating massage and microneedling/dermal roller. These steps combine to enhance the serum’s absorption and ensure their active ingredients to effectively penetrate into your skin. By creating a pathway for these potent formulations, your Trufacial System maximizes these benefits, resulting in a noticeable improvement in your skin texture and appearance.

What are the benefits of Trufacial?

Trufacial offers a multitude of benefits that contribute to the health and vitality of your skin. Our system works diligently to restore elasticity and firmness to the skin, achieved through deep hydration provided by our specialized serums. Smoothing lines and wrinkles becomes possible as the skin's moisture levels are significantly improved.

Furthermore, our treatments offer robust antioxidant protection, making the signs of aging less noticeable while safeguarding your skin against future damage. With the added advantage of the microdermabrasion diamond tip, Trufacial helps improve skin texture by eliminating the outer dead layer of skin and removing impurities.

The treatment is also effective in reducing the appearance of age spots and treating acne scars, all while gently exfoliating your skin. The inclusion of peptides, phospholipids, and retinoids promotes collagen production and addresses signs of aging, offering a comprehensive solution to a myriad of skin concerns. By integrating Trufacial into your regular skincare routine, you are investing in a path towards a more radiant and youthful complexion.

Is Trufacial safe?

Yes, Trufacial is a safe and non-invasive treatment suitable for all skin types. While our serums are suitable for all types, people with sensitive skin or rosacea should consult their dermatologist before using Trufacial.

What makes Trufacial different from other home facials?

Trufacial holds the unique distinction of being the only home skin rejuvenation system. Offering professional-grade quality, complete with 3 effective treatment tips, paired with our specially formulated serums, which have proven their efficacy in published clinical trials, Trufacial assures tangible results. This non-invasive and pain-free treatment delivers immediate, noticeable improvements to your skin's health and appearance. Further endorsing its quality, Trufacial is recommended by industry experts including dermatologists and plastic surgeons.

Is there any downtime after a Trufacial treatment?

Is there any downtime after a Trufacial treatment?

Given its non-invasive nature, you can return to your everyday routine post treatment. However, to maximize the benefits of our carefully formulated serums, it’s advisable to refrain from applying makeup for 8 hours or exposing your skin to direct sunlight, and avoiding saunas, steam rooms and hot showers for 24 hours.  For optimal results and to allow the serums to work their magic overnight, we recommend performing this rejuvenating Trufacial routine in the evening. 

Are the results of Trufacial long-lasting?

While the radiant results of a single Trufacial session are temporary, they can be sustained and even enhanced with consistent treatments. This ongoing regimen allows you to maintain your beautifully polished, glowing complexion, ensuring that the beneficial effects of Trufacial become a long-lasting part of your skincare journey.

How long does Trufacial take?

A complete Trufacial treatment for the full face typically requires around 10 minutes, encompassing setup time, changing of tips and pods, and device cleaning. The treatment time may extend if multiple areas are being addressed, such as the neck, chest, hands, or any other targeted regions. However, if focusing on the face with a single tip, the process is incredibly efficient, requiring just about one minute. Trufacial makes achieving radiant skin an easy and swift addition to your daily skincare regimen.

Can anyone get Trufacial?

Trufacial has been designed to accommodate all skin types, even those with sensitive skin. Nevertheless, individuals with active facial conditions such as rashes, sunburns, or open wounds should postpone the treatment until these issues have completely healed. For your safety, avoid using the device over sensitive areas like eyes and lips. Furthermore, those with rosacea should refrain from using Trufacial. Our goal is to enhance your skin health while ensuring comfort and safety in all our treatments.

How often should I get a Trufacial treatment?

The frequency of Trufacial treatments is tailored to your individual skin needs and objectives. Given the microdermabrasion diamond tip feature of our device, many individuals choose to conduct a full treatment session 1 to 2 times a week to reap its exfoliating benefits.

However, the massaging and microneedling steps can be performed more frequently – 3 to 4 times a week. This is possible as your skin will have already been gently exfoliated from your prior Trufacial treatment, readying it for further nourishment and care. Always remember, the key to successful skincare is a regimen that respects and responds to your skin's unique requirements.

Does Trufacial treatment hurt?

No, the Trufacial treatment is designed to be a pain-free and comfortable experience. While the microneedling step may produce a minor prickling sensation for some users, it does not induce any pain. The treatment is a gentle journey towards enhanced skin health and radiance, prioritizing both efficacy and your comfort.

Are there any side effects of Trufacial?

The Trufacial treatment is designed to be gentle, with minimal side effects that may include a slight redness, dryness, or a feeling of tightness in the skin. These effects are typically short-lived, fading away within a few hours after the treatment. Although infrequent, some individuals might experience breakouts or allergic reactions to the serums. To ensure the best experience with our products, we recommend performing a patch test prior to your first use. This way, you can enjoy the benefits of your Trufacial treatment with confidence and peace of mind.

Can I wear makeup after Trufacial?

Following a Trufacial treatment, it's best to steer clear of makeup application for a minimum of eight hours. This recommendation is due to the gentle exfoliation and microneedling processes your skin has undergone, making it more receptive to the beneficial properties of our serums. Applying makeup too soon might lead to pore-clogging and potentially hinder the optimal absorption of these active ingredients. To maintain the radiant results of your Trufacial treatment, allow your skin a brief break before returning to your makeup routine.

How often is the microneedling dermal roller replaced?

The Trufacial microneedling dermal roller will get replaced every 8 treatments. However, if you need additional rollers, you may purchase them separately.

What is the aftercare like for Trufacial?

Following a Trufacial session, it's crucial to protect your skin from direct sunlight, saunas, steam rooms, and hot showers for a minimum of 24 hours. Your skin, having been gently exfoliated and deeply nourished, needs a period of rest from potential irritants. It's also advisable to abstain from using abrasive exfoliants or scrubs, including retinols and acids, for a couple of days post-treatment. This allows your skin to fully reap the benefits of the Trufacial experience.

How often does the diamond microdermabrasion tip need to be replaced?

We recommend replacing your diamond microdermabrasion tip after 100 treatment areas, or once a year.

How long do serum pods last?

Serum pods will last approximately 3 months.  Individual usage varies.