Warranty
Trufacial One Year Limited Warranty
For Trufacial Branded Product Only
By using your TruFacial or any associated Trufacial products, you are agreeing to be bound by the terms of the Trufacial one (1) year limited warranty as set out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within 30 days of purchase for a refund. Failure to follow the warranty process may result in your return being rejected.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, Trufacial does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province, or state.
Limited Warranty
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. TruFacial disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, TruFacial limits the duration and remedies of such warranties to the duration of this express warranty and, at Trufacial’s option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.
Warranty Coverage
Trufacial warrants the Trufacial product contained in the original packaging (“Trufacial product”) against defects in materials and workmanship when used normally in accordance with Trufacial’s for a period of one (1) year from the date of original retail purchase by the end-user purchaser (“warranty period”). Trufacial’s or the manufacturer’s published guidelines include but are not limited to information contained in technical specifications, user manuals, and communications.
Warranty Disclaimer
This warranty does not apply to any non-Trufacial branded hardware products or any software, even if packaged or sold with Trufacial hardware. Suppliers other than Trufacial, may provide their own warranties to you – please contact them for further information. Trufacial does not warrant that the operation of the Trufacial product will be uninterrupted or error-free. Trufacial is not responsible for damage arising from failure to follow instructions relating to the Trufacial product’s use.
This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Trufacial product’s specifications product specifications are available in the product manual for the Trufacial product and www.trufacial.com under product manuals; (d) to damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause; (e) to damage caused by operating the Trufacial product outside Trufacial’s published guidelines; (f) to damage caused by anyone who is not a representative of Trufacial; (g) to Trufacial product that has been modified to alter functionality or capability without the written permission of Trufacial; (h) or to defects caused by normal wear and tear or otherwise due to the normal aging of the Trufacial product. Failing to clean the Trufacial product with the Cleaning Solution provided after each use voids the limited warranty.
Before receiving warranty service, Trufacial requires that you fill out a warranty request form and provide proof of purchase details and an actual photo of the product, respond to questions designed to assist with diagnosing potential issues, and follow Trufacial’s procedures for obtaining warranty service. During warranty service, Trufacial might require you to send your Trufacial product for testing. Trufacial must approve the warranty service before you return the item. If approved, Trufacial will send you a prepaid shipping label to use with your warranty service. Do not disassemble the Trufacial product. Taking the Trufacial product apart may cause damage that is not covered by this warranty. The product must be packaged safely to prevent damage during shipping.
If during the warranty period, you submit a claim to Trufacial in accordance with this warranty, Trufacial will, at its option: (i) repair the Trufacial product using new or previously used parts that are equivalent to new in performance and reliability, (ii) replace the Trufacial product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the Trufacial customer service team at customerservice@trufacial.com When a Trufacial product or part is replaced or a refund is provided, any replacement item becomes your property and the replaced or refunded item becomes Trufacial’s property.
Please contact Trufacial’s customer service team at customerservice@trufacial.com which will help determine whether your Trufacial product requires service and, if it does, will inform you how TruFacial will provide it.
Collapsible content
What is a Trufacial Device?
Trufacial is a state-of-the-art handheld skincare device designed to enhance the effectiveness of your skincare routine. It's an innovative, convenient home-based solution that brings professional quality facial results right to your fingertips.
How does Trufacial work?
This patented device works in synergy with our Trufacial serums via a 3 step process: microdermabrasion, stimulating massage and microneedling/dermal roller. These steps combine to enhance the serum’s absorption and ensure their active ingredients to effectively penetrate into your skin. By creating a pathway for these potent formulations, your Trufacial System maximizes these benefits, resulting in a noticeable improvement in your skin texture and appearance.
What are the benefits of Trufacial?
Trufacial offers a multitude of benefits that contribute to the health and vitality of your skin. Our system works diligently to restore elasticity and firmness to the skin, achieved through deep hydration provided by our specialized serums. Smoothing lines and wrinkles becomes possible as the skin's moisture levels are significantly improved.
Furthermore, our treatments offer robust antioxidant protection, making the signs of aging less noticeable while safeguarding your skin against future damage. With the added advantage of the microdermabrasion diamond tip, Trufacial helps improve skin texture by eliminating the outer dead layer of skin and removing impurities.
The treatment is also effective in reducing the appearance of age spots and treating acne scars, all while gently exfoliating your skin. The inclusion of peptides, phospholipids, and retinoids promotes collagen production and addresses signs of aging, offering a comprehensive solution to a myriad of skin concerns. By integrating Trufacial into your regular skincare routine, you are investing in a path towards a more radiant and youthful complexion.
Is Trufacial safe?
Yes, Trufacial is a safe and non-invasive treatment suitable for all skin types. While our serums are suitable for all types, people with sensitive skin or rosacea should consult their dermatologist before using Trufacial.
What makes Trufacial different from other home facials?
Trufacial holds the unique distinction of being the only home skin rejuvenation system. Offering professional-grade quality, complete with 3 effective treatment tips, paired with our specially formulated serums, which have proven their efficacy in published clinical trials, Trufacial assures tangible results. This non-invasive and pain-free treatment delivers immediate, noticeable improvements to your skin's health and appearance. Further endorsing its quality, Trufacial is recommended by industry experts including dermatologists and plastic surgeons.
Is there any downtime after a Trufacial treatment?
Is there any downtime after a Trufacial treatment?
Given its non-invasive nature, you can return to your everyday routine post treatment. However, to maximize the benefits of our carefully formulated serums, it’s advisable to refrain from applying makeup for 8 hours or exposing your skin to direct sunlight, and avoiding saunas, steam rooms and hot showers for 24 hours. For optimal results and to allow the serums to work their magic overnight, we recommend performing this rejuvenating Trufacial routine in the evening.
Are the results of Trufacial long-lasting?
While the radiant results of a single Trufacial session are temporary, they can be sustained and even enhanced with consistent treatments. This ongoing regimen allows you to maintain your beautifully polished, glowing complexion, ensuring that the beneficial effects of Trufacial become a long-lasting part of your skincare journey.
How long does Trufacial take?
A complete Trufacial treatment for the full face typically requires around 10 minutes, encompassing setup time, changing of tips and pods, and device cleaning. The treatment time may extend if multiple areas are being addressed, such as the neck, chest, hands, or any other targeted regions. However, if focusing on the face with a single tip, the process is incredibly efficient, requiring just about one minute. Trufacial makes achieving radiant skin an easy and swift addition to your daily skincare regimen.
Can anyone get Trufacial?
Trufacial has been designed to accommodate all skin types, even those with sensitive skin. Nevertheless, individuals with active facial conditions such as rashes, sunburns, or open wounds should postpone the treatment until these issues have completely healed. For your safety, avoid using the device over sensitive areas like eyes and lips. Furthermore, those with rosacea should refrain from using Trufacial. Our goal is to enhance your skin health while ensuring comfort and safety in all our treatments.
How often should I get a Trufacial treatment?
The frequency of Trufacial treatments is tailored to your individual skin needs and objectives. Given the microdermabrasion diamond tip feature of our device, many individuals choose to conduct a full treatment session 1 to 2 times a week to reap its exfoliating benefits.
However, the massaging and microneedling steps can be performed more frequently – 3 to 4 times a week. This is possible as your skin will have already been gently exfoliated from your prior Trufacial treatment, readying it for further nourishment and care. Always remember, the key to successful skincare is a regimen that respects and responds to your skin's unique requirements.
Does Trufacial treatment hurt?
No, the Trufacial treatment is designed to be a pain-free and comfortable experience. While the microneedling step may produce a minor prickling sensation for some users, it does not induce any pain. The treatment is a gentle journey towards enhanced skin health and radiance, prioritizing both efficacy and your comfort.
Are there any side effects of Trufacial?
The Trufacial treatment is designed to be gentle, with minimal side effects that may include a slight redness, dryness, or a feeling of tightness in the skin. These effects are typically short-lived, fading away within a few hours after the treatment. Although infrequent, some individuals might experience breakouts or allergic reactions to the serums. To ensure the best experience with our products, we recommend performing a patch test prior to your first use. This way, you can enjoy the benefits of your Trufacial treatment with confidence and peace of mind.
Can I wear makeup after Trufacial?
Following a Trufacial treatment, it's best to steer clear of makeup application for a minimum of eight hours. This recommendation is due to the gentle exfoliation and microneedling processes your skin has undergone, making it more receptive to the beneficial properties of our serums. Applying makeup too soon might lead to pore-clogging and potentially hinder the optimal absorption of these active ingredients. To maintain the radiant results of your Trufacial treatment, allow your skin a brief break before returning to your makeup routine.
How often is the microneedling dermal roller replaced?
The Trufacial microneedling dermal roller will get replaced every 8 treatments. However, if you need additional rollers, you may purchase them separately.
What is the aftercare like for Trufacial?
Following a Trufacial session, it's crucial to protect your skin from direct sunlight, saunas, steam rooms, and hot showers for a minimum of 24 hours. Your skin, having been gently exfoliated and deeply nourished, needs a period of rest from potential irritants. It's also advisable to abstain from using abrasive exfoliants or scrubs, including retinols and acids, for a couple of days post-treatment. This allows your skin to fully reap the benefits of the Trufacial experience.
How often does the diamond microdermabrasion tip need to be replaced?
We recommend replacing your diamond microdermabrasion tip after 100 treatment areas, or once a year.
How long do serum pods last?
Serum pods will last approximately 3 months. Individual usage varies.